Privacy Policy
This policy explains how Phoenix Rising Group LLC (“we”, “us”) collects, uses, stores, and deletes information when you use our products, including Phoenix Check, VoiceDoc, Emploi Assist, Transport, and related websites (together, the “Services”).
1. Who we are
Phoenix Rising Group LLC is a United States limited liability company. Contact for privacy questions: radwanjama099@gmail.com. Support: Support page.
2. What we collect
Depending on the product and your role (customer staff, examiner, or demo user), we may process:
- Account data — name, email, password (hashed), role, and the customer organization you belong to.
- Business documents you upload — for Phoenix Check: photos and PDFs of shipment dossiers (bills of lading, invoices, packing lists, and similar). These are business records, not intended to be personal content.
- Voice recordings and transcripts — for VoiceDoc / Emploi / Transport demos: audio you choose to record and the draft text produced from it.
- Device and technical data — app version, basic device type, crash/diagnostic logs, and (if you enable notifications) a push token.
- Usage data — dossier or report identifiers, timestamps, and review actions taken by a named person.
We do not sell personal information. We do not use your content to train public AI models.
3. How we use data
- To provide the Service you asked for (upload, read, check, review, report).
- To let a named human reviewer confirm or correct machine suggestions before anything is treated as final.
- To secure accounts, prevent abuse, and keep audit trails our customers require.
- To send service messages (for example: a dossier is ready, or a clearer photo is needed) when notifications are enabled.
- To improve reliability using aggregate diagnostics — not by training models on customer files.
4. AI providers
Some features send page images or audio to a vision or speech model under a contract with that provider. Before any real customer file is sent, we require a data-processing agreement and zero-retention (or equivalent) terms with that provider to be confirmed and in place — this is a gate we enforce, not a claim that it is in place for every provider today. Demo and synthetic files may be used for testing before that confirmation. We do not submit Phoenix Check dossiers to customs systems, carriers, or government portals on your behalf.
5. Sharing
We share data only with:
- Infrastructure providers that host the Service for us (for example database and compute hosts), under contract.
- The AI provider configured for your deployment, under the agreements above.
- Your own organization — staff you authorize can see that organization’s dossiers or reports.
- Authorities when required by law.
6. Retention and deletion
Retention follows each customer’s agreed period. When a period ends, or when you ask us to delete, we delete documents, extracted values, and stored files for that scope, and can issue a deletion certificate where the product supports it. That certificate confirms the active copy was removed; purged data can remain in encrypted backups made before the deletion until those backups expire — by default within 7 days — so deletion from backups follows that window rather than happening instantly. Account deletion: request it in the app or by email; we process the account-deletion request within 30 days unless a longer legal hold applies. That 30-day figure covers account processing only, not backups; deleting an account removes personal account data, while business dossiers follow the customer’s retention rules.
7. Security
Access is limited to named accounts. Customers see their own organization’s dossiers and reports, not other customers’ data. Review actions — who confirmed or corrected a finding — are logged. Transport uses HTTPS. You are responsible for protecting your login and for using the Service only on devices you control.
8. Children
The Services are for business and professional use. They are not directed at children under 13 (or under 16 where that is the local standard). We do not knowingly collect data from children.
9. Your choices
- Access or correct account details by contacting us.
- Request account deletion in-app (where available) or by email.
- Turn off push notifications in device settings.
- Refuse camera or microphone permission; some features will not work without them.
10. International transfers
We may process data in the United States or another region named in your customer agreement. Where a dedicated environment was promised, we keep that customer’s data there.
11. Changes
We will update this page when practices change and revise the “Last updated” date. Material changes affecting a paid customer are also communicated through the contact on file.
12. Contact
Phoenix Rising Group LLC
Privacy: radwanjama099@gmail.com
Support: phoenixrisinggroups.com/support.html
Web: phoenixrisinggroups.com