Support
This page is the support contact for Phoenix Check and our other products.
Contact
- Email: radwanjama099@gmail.com
- Company: Phoenix Rising Group LLC
- Privacy: Privacy Policy
We aim to reply within two business days (US Pacific).
Phoenix Check — who it is for
Phoenix Check is for invited freight-forwarder staff. You photograph or upload a shipment dossier; our team’s examiners review the automated check; you see the signed result in the app. Access is by invitation from Phoenix Rising Group LLC or your company admin — there is no public self-signup.
Common requests
- Password reset — email us from the address on your account.
- Delete my account — use in-app deletion when available, or email us. We process within 30 days.
- Retake / unclear photo — open the dossier in the app and follow the retake prompt, or email the dossier reference.
- App Store / Play review demo — reviewers: use the demo account listed in the review notes (synthetic data only).
Permissions
Camera access is used only to photograph dossier pages. Microphone is not required for Phoenix Check. Notifications (optional) tell you when a dossier is checked or a clearer photo is needed.